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Assertiveness: the art of saying 'No'. Training consultant, Linda Kelly Add Video

Assertiveness is a skill regularly referred to in social and communication skills, often wrongly confused with aggression. Assertiveness means standing up for your personal rights in a direct, honest way whilst always respecting the feelings of other people.

In this video, LSBU lecturer and independent training consultant Linda Kelly explains how to ensure that small problems do not escalate into big ones, as well as addressing the assertiveness agenda in the workplace and everyday life.

“Assertiveness: the art of saying ‘No’” is part of the LSBU Alumni Association Key Skills Lecture Series, a series of professional development workshops.

email [email protected] for more information.

Posted by Stephen Palmer on January 27, 2015 at 1:18 PM 2075 Views

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